Policies

Last Updated: June 19, 2026

These policies apply to S.A. Moore Consulting Group, its websites, forms, payment pages, client communications, digital products, and service platforms unless otherwise stated.

For clarity, “we,” “us,” and “our” refer to S.A. Moore Consulting Group.

These policies apply to websites including, but not limited to:

• www.samooreconsultinggroup.com

• www.gosamcg.com

• Any related landing pages, forms, payment links, scheduling links, or client portals operated by S.A. Moore Consulting Group

By using our websites, submitting information, purchasing services, scheduling consultations, or working with us, you agree to the policies below.

Privacy Policy

1. Information We Collect

We may collect personal, business, and technical information when you visit our websites, submit a form, schedule a consultation, make a purchase, communicate with us, or engage our services.

Information we may collect includes:

• Name

• Email address

• Phone number

• Business name

• Business address

• Website or social media links

• Service interests

• Project details

• Payment-related information

• Scheduling information

• Client intake responses

• Uploaded files, logos, images, or brand materials

• Communications sent by email, text, form, or direct message

• Website usage data, such as pages visited, browser type, device type, and general location data

We may also collect information from third-party platforms used to provide services, including payment processors, website platforms, email marketing tools, scheduling tools, CRM tools, analytics platforms, automation tools, and other business systems.

2. How We Use Your Information

We use collected information to:

• Provide services

• Respond to inquiries

• Schedule consultations

• Process payments

• Create client accounts or project records

• Build websites, workflows, forms, and digital systems

• Communicate project updates

• Send invoices, receipts, confirmations, and follow-up messages

• Improve our website and service experience

• Maintain business records

• Provide customer support

• Send relevant updates, offers, or service information

• Comply with legal, tax, or business obligations

We do not sell your personal information.

3. How We Share Information

We may share information only when necessary to operate our business, provide services, process payments, or comply with legal requirements.

We may share limited information with:

• Payment processors

• Website hosting providers

• Domain providers

• Email marketing platforms

• Scheduling platforms

• CRM or client management tools

• Contractors or team members assisting with client work

• Legal, accounting, or tax professionals

• Government or legal authorities when required by law

We do not authorize third parties to use your information for unrelated marketing purposes without your consent.

4. Payment Information

Payments may be processed through third-party payment processors. We do not directly store full credit card numbers or complete payment credentials unless specifically stated by the payment provider.

Payment processors may collect and process information according to their own privacy policies and terms.

Clients are responsible for reviewing the terms and privacy policies of any third-party payment platform used to complete a transaction.

5. Client Files, Logos, Images, and Business Materials

Clients may provide business materials, including logos, photos, videos, documents, service descriptions, brand assets, testimonials, and other project-related content.

By submitting these materials, you confirm that:

• You own the materials or have permission to use them

• We may use the materials to complete the agreed services

• The materials do not violate copyright, trademark, privacy, or other rights

• The information provided is accurate to the best of your knowledge

We are not responsible for legal claims related to client-provided materials.

6. AI-Assisted Tools

We may use AI-assisted tools to support research, planning, drafting, documentation, workflow design, content structure, and internal business processes.

Information may be processed through AI tools when reasonably necessary to support the requested work. We make reasonable efforts not to submit sensitive personal information, financial credentials, passwords, or highly confidential information into AI tools unless necessary and approved.

Clients are responsible for reviewing and approving final content, claims, offers, legal language, pricing, and public-facing materials before use.

7. Data Security

We use reasonable administrative, technical, and operational safeguards to protect the information we collect.

However, no website, email system, online form, payment platform, or digital transmission is completely secure. We cannot guarantee absolute protection against unauthorized access, data loss, misuse, or technical failure.

Clients should avoid sending passwords, banking information, Social Security numbers, or other highly sensitive information through unsecured channels.

8. Data Retention

We retain information for as long as needed to:

• Provide services

• Maintain business records

• Complete projects

• Meet accounting, tax, legal, or reporting obligations

• Resolve disputes

• Support future client service needs

We may delete or archive information when it is no longer needed.

9. Your Rights and Choices

You may contact us to request:

• Access to personal information we have about you

• Correction of inaccurate information

• Deletion of certain information

• Removal from marketing communications

• Clarification about how your information is used

Some information may need to be retained for legal, accounting, tax, security, or legitimate business purposes.

10. Email and Marketing Communications

If you provide your email address, we may send service-related messages, project updates, invoices, receipts, reminders, and relevant business communications.

You may unsubscribe from marketing emails at any time. However, unsubscribing from marketing emails does not stop necessary service-related or transaction-related messages.

11. Children’s Privacy

Our websites and services are intended for business owners, professionals, organizations, and adult clients.

We do not knowingly collect personal information from children under 13 through our business websites. If we learn that we have collected information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Refund Policy

1. General Refund Position

Because many of our services involve custom consulting, planning, strategy, website setup, digital systems, design, development, and time-based work, payments are generally non-refundable once work has started.

Refund requests are reviewed on a case-by-case basis.

2. Refund Request Window

Refund requests must be submitted in writing within 14 days of the initial payment or service agreement date unless a different refund window is stated in the specific agreement, invoice, or checkout page.

Submitting a refund request does not guarantee approval.

3. Non-Refundable Services

The following are generally non-refundable:

• Completed services

• Strategy sessions

• Consulting calls

• Deposits

• Setup fees

• Digital products

• Downloadable resources

• Custom website work

• Custom workflow builds

• Custom branding or positioning work

• Business audits or reviews

• Client intake and planning work

• Work already started or delivered

• Rush fees

• Third-party platform fees

• Domain, hosting, software, or subscription costs paid to third parties

4. Partial Refunds

If a refund is approved after partial work has been completed, the refund may be reduced by:

• Work already performed

• Time already spent

• Project planning already completed

• Platform fees

• Administrative costs

• Third-party costs

5. Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method when possible.

Processing times may vary based on the payment processor or financial institution.

Cancellation Policy

1. Client Cancellation

Clients may cancel services by providing written notice by email.

If cancellation occurs before work begins, refund eligibility will be reviewed based on the service purchased, payment terms, and any preparation already completed.

If cancellation occurs after work has started, the client remains responsible for payment for work already completed, time invested, and any third-party costs incurred.

2. Project Delays Caused by Client

If a client fails to provide required information, approvals, access, files, or feedback, the project timeline may be delayed.

If a client becomes unresponsive for more than 14 days, we may pause the project.

If a client remains unresponsive for more than 30 days, we may close the project. Restarting the project may require a new timeline, restart fee, or updated agreement.

3. Cancellation by S.A. Moore Consulting Group

We reserve the right to cancel or discontinue services if:

• The client fails to pay

• The client becomes unresponsive

• The client requests work outside the agreed scope without approval

• The client requests unlawful, misleading, or unethical work

• The client provides false or incomplete information

• The working relationship becomes abusive, hostile, or unreasonable

• Continued service is no longer practical or appropriate

If we cancel a service before work begins, the client may receive a refund for prepaid services not yet started.

If work has already started, any refund will be reviewed based on work completed and costs incurred.

4. Subscription or Retainer Services

For monthly, recurring, subscription, or retainer-based services, cancellation requires at least 30 days’ written notice unless another cancellation period is stated in the service agreement.

Clients remain responsible for charges due during the notice period.

Failure to pay may result in suspension or termination of services.

5. Third-Party Subscriptions

Clients are responsible for canceling any third-party subscriptions, software accounts, domains, hosting, payment processors, email marketing tools, booking platforms, or other services they own or authorize.

S.A. Moore Consulting Group is not responsible for charges from third-party platforms after a client cancels services with us.

Cookie Policy

1. What Cookies Are

Cookies are small text files stored on your device when you visit a website. Cookies help websites recognize your device, remember preferences, support site functionality, and understand how visitors use the site.

2. How We Use Cookies

We may use cookies and similar tracking technologies to:

• Keep the website functioning properly

• Improve website performance

• Understand visitor behavior

• Measure traffic and page usage

• Remember preferences

• Support forms, checkout pages, scheduling pages, or embedded tools

• Improve user experience

• Support marketing or analytics efforts

3. Types of Cookies We May Use

Essential Cookies

These cookies are necessary for basic website functionality, security, forms, checkout pages, and navigation.

Analytics or Performance Cookies

These cookies help us understand how visitors use our website so we can improve content, layout, and functionality.

Functionality Cookies

These cookies help remember user preferences and improve the browsing experience.

Marketing or Tracking Cookies

These cookies may be used to understand campaign performance, measure engagement, or support advertising and retargeting efforts if those tools are active.

4. Third-Party Cookies

Some cookies may be placed by third-party tools used on our website, such as:

• Analytics tools

• Embedded forms

• Scheduling platforms

• Payment processors

• Video embeds

• Social media integrations

• Email marketing tools

• Website plugins

Third-party providers may collect information according to their own privacy policies.

5. Managing Cookies

You can manage or disable cookies through your browser settings.

Disabling cookies may affect website functionality, forms, checkout pages, scheduling tools, or other features.

Policy Updates

We may update these policies periodically.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website, services, forms, payment pages, or client platforms after updates means you accept the revised policies.

Contact Us

For questions about these policies, please contact:

S.A. Moore Consulting Group
Email: info@gosamcg.com
Website: www.samooreconsultinggroup.com
Website: www.gosamcg.com